Our Terms of Service

Privacy Policy for SMS Campaigns

At County Waste Service, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide to us when you opt-in to receive SMS communications, in compliance with The Campaign Registry (TCR) requirements and applicable laws.

1. Information We Collect

When you opt-in to receive SMS messages from County Waste Service, we may collect the following information: 

• Phone Number: Your mobile phone number, which is necessary for delivering SMS messages. 

• Opt-in Consent: Record of your explicit consent to receive SMS messages from us. 

• Message Interaction Data: Details regarding the SMS messages sent, received, and your engagement (e.g., responses, clicks, or other interactions). 

2. How We Use Your Information

We use the information collected through SMS opt-ins to: 

• Deliver SMS communications, such as service updates, promotions, or notifications, to which you have subscribed. 

• Provide customer support, including responding to your inquiries. 

• Comply with legal obligations and TCR guidelines for maintaining records of consent and SMS usage. 

3. How We Protect Your Information

We take the security of your personal information seriously. To prevent unauthorized access, disclosure, or alteration, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect. 

• Encryption: We use encryption protocols to protect your data during transmission. 

• Access Control: Only authorized personnel have access to your personal information. 

• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. 

4. Sharing Your Information

We will not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary for: 

• Service Providers: Third-party vendors who assist in the delivery of SMS services and adhere to strict data protection standards. 

• Legal Compliance: When required by law or to comply with legal processes. 

5. Your Rights

You have the right to: 

• Opt-out: You may opt-out of receiving SMS communications at any time by replying STOP to any message you receive or by contacting us directly. 

• Access and Correction: You can request access to the information we hold about you and ask for corrections if necessary. 

• Data Deletion: You may request the deletion of your personal information, subject to legal retention requirements. 

6. Compliance with TCR and Regulatory Requirements

Our SMS campaigns comply with the guidelines set forth by The Campaign Registry (TCR) and all relevant telecommunication regulations, including but not limited to: 

• Ensuring that all SMS communications are sent only to users who have provided explicit opt-in consent. 

• Retaining records of user consent and ensuring data integrity. 

• Maintaining transparency regarding the purpose and content of SMS messages. 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the revised policy on our website and, where appropriate, notifying you via SMS. 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: 

• Email: Info@CountyWasteService.com 

• Phone: 325-216-8328