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Frequently Asked Questions
This page provides help with the most common questions asked about CWS’s services. Click the links at the top of the FAQs to sort questions by category.
Click a category title below to sort the FAQs list.
All of our CWS cans must be lifted and dumped using our truck’s hydraulics—so please, no chains. The cans need to be in place by 4 a.m., placed no more than 2 feet from the road’s edge. The can must be 20 feet from any obstacle to either side and 5 feet from the rear. We recommend the can be set out the night before.
Our extra pickup day is on Wednesday. You must let us know (give us a call (325) 216-8328 or email us at firstname.lastname@example.org). There is an additional fee.
Wednesdays are our bulk trash pickup days, so if you have an excess amount of trash, let us know and we can come back that day.
Also, if you need an additional can for regular use, we can deliver that to you. There is an additional fee to your monthly service for an additional can.
Bulk pickup day is Wednesday. There is an hourly rate for bulk pickup.
Please call the office to let us know what you have for pick up and for the current rate. (325) 216-8328
This depends on where you live. As a general rule, our pickup areas/days are as follows:
- Buffalo Gap – Tuesday
- Clyde – Friday
- Eula – Friday
- Hamby– Friday
- Hawley – Thursday
- Merkel – Thursday
- Ovalo – Tuesday
- Potosi – Monday
- Trent – Thursday
- Tuscola – Tuesday
- Tye – Thursday
- View – Thursday
Bulk trash is picked up on WEDNESDAY.
*If you are uncertain if you lie within our service area, please give our office a call and we can tell you if you are, and on which day pick up will be for your home. (325) 216-8328
If you have old paint, we can help you dispose of it. Please call our office and we can make arrangements to get it gone. (325) 216-8328
Yes, you can set up an electronic bank draft with us over the phone. Call to set up the electronic bank draft. (325) 216-8328
For your convenience we also offer other payment options. You may pay through our online pay site, or you may pay with credit card as well.
We try to make things as easy as possible for you, so we have numerous ways you can pay. Payment can be made online, through a call to our office, in person at our office or, as stated, through auto pay.
The only holidays when we do not pick up on are Thanksgiving, Christmas, and New Year’s Day. If your pickup day falls on one of these three major holidays, we will come the very next day to collect your trash. You will NOT have to wait another week.
If your pickup day falls on one of the 3 major holidays, we will come the very next day to collect your trash. You will NOT have to wait for the following week.
Yes, we will, unless the roads are icy. If the roads are icy and we cannot come out to you, we will come the following day. You will not have to wait another week.
Please do not lock the cans, or use bungee cords, rope, or other restraints to secure the container. Doing so could cause a service interruption. Our drivers need access to the trash can.
The time will depend entirely on where your home lies on the driver’s route. Our drivers start as early as 4 a.m. and pick up throughout the day, going until 5-6 p.m.
Our customer service is very important to us. That is why we use state-of-the-art technology in our trucks.
Each driver carries a tablet in his truck that shows every stop on his route. Each stop is geo-coded with longitude and latitude. The locations are marked with a pin.
When the driver arrives at each stop, he either marks off the pin or takes a picture to show there is no can at that location.
We strive to provide you with excellent service and ensure we never miss a single customer.
No, please do not put metal, dirt, rocks, bricks, or concrete in a roll off dumpster. We can take care of these items for you, just not in the roll-off dumpster.
Call us (325) 216-8328 to make arrangements for pickup of these items.
Yes! If you have bulk cardboard, we are happy to take that for you. Please call (325) 216-8328 to arrange a pickup.
Yes, we do have an hourly rate for bulk pickup. Please call the office for the current rate. (325) 216-8328
Bulk pickup day is Wednesday.
Please call us at 325-216-8328 and tell us about your needs.
NO. This will melt the can and/or cause other items inside the can or inside the back of the truck to catch fire.
If you have an item that needs to be picked up, we can do that on Bulk Wednesday. You will need to give us a call, tell us about the item and, if approved, we can schedule a pickup on Bulk Wednesday. (325) 216-8328
If one of our cans is not enough, please message or call us at (325) 216-8328 and you can easily add a second can to your account. We will deliver the additional can to your home.
Absolutely not! It is easy! Just call our office at (325) 216-8328, let us know you need another can on your account. We will add it for you and bring it out to your home. Easy as that!
Absolutely. You just need to pay on the 15th of the month prior to the month of service.
Example: Your bill for February’s service is mailed to you on January 1st. You may pay this bill on January 15th.
On a case-by-case scenario, we will be able to help you with metal and/or large quantity cardboard recycling. We do have a minimum for pickup, but call and we can discuss options.
Unfortunately, we do not have a free bulk pickup day, but we do have a bulk Wednesday. The service is available for an additional fee.
Call us and we will talk about our options. (325) 216-8328
We have two cans for residential pickup. The sizes are:
- The 96-gallon can approximately 4 feet tall
- The 300 gallon can that is 4 feet, 5 inches tall.
Yes, you still have to pay. Our service is billed on a monthly basis, not on a per-pickup basis.
Our number isand we would like to hear from you!
On our regular route service, we cannot accept:
- car batteries
- hot ashes / hot coals
- A/C units
- hazardous materials
- dead animals on our regular service route.
The residential containers are limited to bagged residential waste only.
If you have the need for any of the items listed above, give us a call at (325) 216-8328 and let’s talk about your options.
Statements leave the CWS office on the 1st day of the month and are due by the 1st day of the following month. Service is paid for in advance.
Yes, we have roll-off dumpsters available for both residential and commercial use.
Many residential customers rent a roll-off dumpster for big clean-out projects like the garage, the storage room, and small remodeling/construction projects. Others rent a roll-off dumpster to help clean out an estate property.
Please give us a call at (325) 216-8328 or fill out the Request Form on the Residential page of this site.
We supply the can for you—there is no extra fee. Each customer receives one can. However, the can is your responsibility, so if you lose it or if it gets destroyed there will be replacement costs.
If you need an additional can, or two, we can supply those for you also. Just call our office to order what you need. We will make the adjustment to your monthly bill for the additional can(s). (325) 216-8328
There are several easy payment options to choose from, including:
(a) Electronic Bank Draft
(b) Recurring Credit Card Payments
(c) Check by mail
(d) Cash at our office, or
(e) Payment on the website using a credit or debit card.
Payment terms are subject to change if the customer is repetitively delinquent. All credit card transactions are subject to a $1.95 convenience fee. Convenience fees can be avoided by paying via options (a), (c), or (d) listed above.
A $30 bank charge will be applied on all returned checks. There is also a late fee if payments are not paid by the due date.
County Waste Service (CWS) was founded by Ethan Kunkel in 2015. As a company that is owned and operated by a family of Texas natives, we are your neighbors and have been for generations.
We serve our communities with a range of services, from curbside residential collection to disposal of construction and heavy industrial waste. We are licensed to haul environmental waste, universal waste, and special waste.
To learn more about CWS, we invite you to read About County Waste Service: Values that Stand the Test of Time.
You can sign up for service right here on our website. For your convenience, there is a sign up form on the Residential page so you can sign up online. Or call (325) 216-8328!
We look forward to serving you.
Yes, you can. We have a 3 month minimum for a vacation hold.
Please email us at email@example.com or call us at (325) 216-8328.
For military on deployment, there is no minimum length of time for a hold. We will put your trash service on hold for any length of time on an as-needed basis.
Yes, you can. We love our service members. We will put your service on hold for any length of time on an as-needed basis. For non-military customers, a vacation hold must be 3 months or longer. There is no minimum amount of time on deployments.
Please email us at firstname.lastname@example.org or call us at (325) 216-8328 to arrange the hold.
Please call our office atduring office hours and we will be glad to help you.
Please call our office atduring office hours and we will be glad to help you.
Absolutely. Please call our office at (325) 216-8328 during office hours and we will be glad to visit with you about your needs.
Yes, we sure can. Whether it is a beloved pet, a farm animal, or an animal on your property, we can help you take care of it.
Please call our office to tell us about your needs and make arrangements for pick up. (325) 216-8328
HIGHLY recommend these guys. In the short time we've been with them, they have gone above and beyond and have shown excellent customer service. Their rates are on point and very personable. Easy to work with, you can't go wrong. THANKS CWS! We'll spread the word!
Great service I recommend them. Very friendly when you call them.
Great service and very nice employees! I would recommend to anybody!
“We don’t need American Idols. We need American icons. Icons of work.” ~ Mike Rowe