Customer Support

FAQs

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Frequently Asked Questions

This page provides help with the most common questions asked about CWS’s services. Click the links at the top of the FAQs to sort questions by category.

Click a category title below to sort the FAQs list.

Can CWS help me dispose of a dead animal?

Yes, we sure can. Whether it is a beloved pet, a farm animal, or an animal on your property, we can help you take care of it.

Please call our office to tell us about your needs and make arrangements for pick up. (325) 216-8328

What are some of the things that we cannot put in the can?

On our regular route service, we cannot accept:

  • tires
  • car batteries
  • metal
  • bricks
  • concrete
  • dirt
  • hot ashes / hot coals
  • A/C units
  • hazardous materials o
  • dead animals on our regular service route.

The residential containers are limited to bagged residential waste only.

If you have the need for any of the items listed above, give us a call at (325) 216-8328 and let’s talk about your options.

If I don’t put my can out, do I still have to pay?

Yes, you still have to pay. Our service is billed on a monthly basis, not on a per-pickup basis.

How tall are your cans?

We have two cans for residential pickup. The sizes are:

  • The 96-gallon can approximately 4 feet tall
  • The 300 gallon can that is 4 feet, 5 inches tall.
Do you have a free bulk pickup day?

Unfortunately, we do not have a free bulk pickup day, but we do have a bulk Wednesday. The service is available for an additional fee.

Call us and we will talk about our options. (325) 216-8328

Does CWS utilize recycling?

On a case-by-case scenario, we will be able to help you with metal and/or large quantity cardboard recycling. We do have a minimum for pickup, but call and we can discuss options.

Can I put my trash collection on hold while I’m deployed?

Yes, you can. We love our service members. We will put your service on hold for any length of time on an as-needed basis. For non-military customers, a vacation hold must be 3 months or longer. There is no minimum amount of time on deployments.

Please email us at info@countywasteservice.com or call us at (325) 216-8328 to arrange the hold.

Can I put my trash collection on hold while I’m on vacation?

Yes, you can. We have a 3 month minimum for a vacation hold.

Please email us at info@countywasteservice.com or call us at (325) 216-8328.

For military on deployment, there is no minimum length of time for a hold. We will put your trash service on hold for any length of time on an as-needed basis.

Who is CWS?

County Waste Service (CWS) was founded by Ethan Kunkel in 2015. As a company that is owned and operated by a family of Texas natives, we are your neighbors and have been for generations.

We serve our communities with a range of services, from curbside residential collection to disposal of construction and heavy industrial waste. We are licensed to haul environmental waste, universal waste, and special waste.

To learn more about CWS, we invite you to read About County Waste Service: Values that Stand the Test of Time.

If I DO need a second (or third) can, is it difficult to get one?

Absolutely not! It is easy! Just call our office at (325) 216-8328, let us know you need another can on your account. We will add it for you and bring it out to your home. Easy as that!

I have a rubbermaid can. Can I fill that up as well and put it outside to be picked up with my CWS can?

If one of our cans is not enough, please message or call us at (325) 216-8328 and you can easily add a second can to your account. We will deliver the additional can to your home.

If I leave items on my porch, will you pick them up?

If you have an item that needs to be picked up, we can do that on Bulk Wednesday. You will need to give us a call, tell us about the item and, if approved, we can schedule a pickup on Bulk Wednesday.  (325) 216-8328

Do you pick up on holidays?

The only holidays when we do not pick up on are Thanksgiving, Christmas, and New Year’s Day. If your pickup day falls on one of these three major holidays, we will come the very next day to collect your trash. You will NOT have to wait another week.

How do I report a problem?

Please give our office a call (325) 216-8328.

If it is more convenient, you can also email us at info@countywasteservice.com or send us a private/direct message on Facebook messenger.

What are my other payment options?

We try to make things as easy as possible for you, so we have numerous ways you can pay. Payment can be made online, through a call to our office, in person at our office or, as stated, through auto pay.

What do I do with old paint?

If you have old paint, we can help you dispose of it. Please call our office and we can make arrangements to get it gone. (325) 216-8328

What day does CWS pickup in my specific area?

This depends on where you live.  As a general rule, our pickup areas/days are as follows:

  • Buffalo Gap – Tuesday
  • Clyde – Friday
  • Eula – Friday
  • Hamby– Friday
  • Hawley – Thursday
  • Merkel – Thursday
  • Ovalo – Tuesday
  • Potosi – Monday
  • Trent – Thursday
  • Tuscola – Tuesday
  • Tye – Thursday
  • View – Thursday

Bulk trash is picked up on WEDNESDAY.

*If you are uncertain if you lie within our service area, please give our office a call and we can tell you if you are, and on which day pick up will be for your home. (325) 216-8328

What are the requirements and fees for bulk trash pick up?

Bulk pickup day is Wednesday. There is an hourly rate for bulk pickup.

Please call the office to let us know what you have for pick up and for the current rate.  (325) 216-8328

 

If I have more trash after my weekly pickup, will you come back that same week?

Our extra pickup day is on Wednesday. You must let us know (give us a call (325) 216-8328 or email us at info@countywasteservice.com). There is an additional fee.

Wednesdays are our bulk trash pickup days, so if you have an excess amount of trash, let us know and we can come back that day.

Also, if you need an additional can for regular use, we can deliver that to you. There is an additional fee to your monthly service for an additional can.

If my pickup day falls under one of those 3 holidays, when will you come back to get my trash?

If your pickup day falls on one of the 3 major holidays, we will come the very next day to collect your trash. You will NOT have to wait for the following week.

Will you still come out on scheduled days if there is inclement weather?

Yes, we will, unless the roads are icy. If the roads are icy and we cannot come out to you, we will come the following day. You will not have to wait another week.

Can I put hot coals or hot ashes in the can?

NO. This will melt the can and/or cause other items inside the can or inside the back of the truck to catch fire.

If my can is full, can I put things beside it?

Please call us at 325-216-8328 and tell us about your needs.

Do you have an hourly rate for bulk pickup?

Yes, we do have an hourly rate for bulk pickup. Please call the office for the current rate.  (325) 216-8328

Bulk pickup day is Wednesday.

Will you take cardboard?

Yes! If you have bulk cardboard, we are happy to take that for you. Please call (325) 216-8328 to arrange a pickup.

Can I put metal, dirt, rocks, bricks or concrete in a roll-off dumpster?

No, please do not put metal, dirt, rocks, bricks, or concrete in a roll off dumpster. We can take care of these items for you, just not in the roll-off dumpster.

Call us (325) 216-8328 to make arrangements for pickup of these items.

What if the driver misses my house?

Our customer service is very important to us. That is why we use state-of-the-art technology in our trucks.

Each driver carries a tablet in his truck that shows every stop on his route. Each stop is geo-coded with longitude and latitude. The locations are marked with a pin.

When the driver arrives at each stop, he either marks off the pin or takes a picture to show there is no can at that location.

We strive to provide you with excellent service and ensure we never miss a single customer.

What time can I expect him to come on my scheduled pick up day?

The time will depend entirely on where your home lies on the driver’s route. Our drivers start as early as 4 a.m. and pick up throughout the day, going until 5-6 p.m.

Can I lock the lid of my trash can?

Please do not lock the cans, or use bungee cords, rope, or other restraints to secure the container. Doing so could cause a service interruption. Our drivers need access to the trash can.

Can you chain the can to the fence?

All of our CWS cans must be lifted and dumped using our truck’s hydraulics—so please, no chains. The cans need to be in place by 4 a.m., placed no more than 2 feet from the road’s edge. The can must be 20 feet from any obstacle to either side and 5 feet from the rear. We recommend the can be set out the night before.

Need Service? Call Us Today!

(325) 216-8328

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reviews

  • No one can handle the waste of a music festival... Except for these guys!! They did an amazing job at O&L. They'll make your life easier, I promise!

    CASE CHAMBERS
    CASE CHAMBERS
  • It's rare to find a company that still values good customer service . We had a misshap and some miscomunication at the beginning of our subscription but they not only fixed it they went above and beyond to make it right. Came home to find our new trash can early Thanks cws for being a company that cares about its customers. Will be seeing u soon with another new account .

    ASHLEY NICOLE
  • "They are the nicest people ever and my bill is literally $25 every month. I'll be with them forever." (Facebook review.)

    KIMBERLY WEAVER

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