Can I make a payment for more or less than my invoice?

Absolutely. Please call our office at (325) 216-8328 during office hours and we will be glad to visit with you about your needs.

What should I do if I have questions about my bill or invoice?

Please call our office at (325) 216-8328 during office hours and we will be glad to help you.

How do I change, update, or cancel autopay?

Please call our office at (325) 216-8328 during office hours and we will be glad to help you.

What types of payment do you accept?

There are several easy payment options to choose from, including: (a) Electronic Bank Draft (b) Recurring Credit Card Payments (c) Check by mail (d) Cash at our office, or (e) Payment on the [...]

When are statements sent out?

Statements leave the CWS office on the 1st day of the month and are due by the 1st day of the following month. Service is paid for in advance.

What is the phone number for customer service?

Our number is (325) 216-8328 and we would like to hear from you!

Can I pay on the 15th instead of the 1st?

Absolutely. You just need to pay on the 15th of the month before the month of service. Example: Your bill for February’s service is mailed to you on January 1st. You may pay this bill on January 15th.

Can I pay with autopay?

Yes, you can set up an electronic bank draft with us over the phone. Call to set up the electronic bank draft. (325) 216-8328 For your convenience we also offer other payment options. You may pay [...]