Customer Support

FAQs

Information from Our Trash Collection Company
Serving Abilene, Brownwood & Sweetwater, TX

Whether you’re looking for details about our local weekly trash pickups, roll-off dumpster rentals, or environment waste management services, you’ve come to the right place. County Waste Service is the premier trash collection company serving Abilene, Albany, Ballinger, Brownwood, Cisco, Cross Plains, Hamlin, Stamford, Sweetwater, and the surrounding TX areas. If you are new to working with us, we understand that you may have questions. Please explore the information below to learn more about our rural residential trash service, commercial dumpster rentals, and more. If you are still left with any lingering concerns, feel free to reach out to our knowledgeable and friendly staff.

Click a category title below to sort the FAQs list.
Can you chain the can to the fence?

All of our CWS cans must be lifted and dumped using our truck’s hydraulics—so please, no chains. The cans need to be in place by 4 a.m., placed no more than 2 feet from the road’s edge. The can must be 20 feet from any obstacle to either side and 5 feet from the rear. We recommend the can be set out the night before.

If I have more trash after my weekly pickup, will you come back that same week?

Our extra pickup day is on Wednesday. You must let us know (give us a call (325) 216-8328 or email us at info@countywasteservice.com). There is an additional fee.

Wednesdays are our bulk trash pickup days, so if you have an excess amount of trash, let us know and we can come back that day.

Also, if you need an additional can for regular use, we can deliver that to you. There is an additional fee to your monthly service for an additional can.

What are the requirements and fees for bulk trash pick up?

Bulk pickup day is Wednesday. There is an hourly rate for bulk pickup.

Please call the office to let us know what you have for pick up and for the current rate.  (325) 216-8328

 

What day does CWS pickup in my specific area?

This depends on where you live.  As a general rule, our pickup areas/days are as follows:

  • Buffalo Gap – Tuesday
  • Clyde – Friday
  • Eula – Friday
  • Hamby– Friday
  • Hawley – Thursday
  • Merkel – Thursday
  • Ovalo – Tuesday
  • Potosi – Monday
  • Trent – Thursday
  • Tuscola – Tuesday
  • Tye – Thursday
  • View – Thursday

Bulk trash is picked up on WEDNESDAY.

*If you are uncertain if you lie within our service area, please give our office a call and we can tell you if you are, and on which day pick up will be for your home. (325) 216-8328

What do I do with old paint?

If you have old paint, we can help you dispose of it. Please call our office and we can make arrangements to get it gone. (325) 216-8328

What are my other payment options?

We try to make things as easy as possible for you, so we have numerous ways you can pay. Payment can be made online, through a call to our office, in person at our office or, as stated, through auto pay.

How do I report a problem?

Please give our office a call (325) 216-8328.

If it is more convenient, you can also email us at info@countywasteservice.com or send us a private/direct message on Facebook messenger.

Do you pick up on holidays?

The only holidays when we do not pick up on are Memorial Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day. If your pickup day falls on one of these major holidays, we will come the very next day to collect your trash. You will NOT have to wait another week.

If my pickup day falls under one of those 3 holidays, when will you come back to get my trash?

If your pickup day falls on one of the 3 major holidays, we will come the very next day to collect your trash. You will NOT have to wait for the following week.

Will you still come out on scheduled days if there is inclement weather?

Yes, we will, unless the roads are icy. If the roads are icy and we cannot come out to you, we will come the following day. You will not have to wait another week.

Can I lock the lid of my trash can?

Please do not lock the cans, or use bungee cords, rope, or other restraints to secure the container. Doing so could cause a service interruption. Our drivers need access to the trash can.

What time can I expect him to come on my scheduled pick up day?

The time will depend entirely on where your home lies on the driver’s route. Our drivers start as early as 4 a.m. and pick up throughout the day, going until 5-6 p.m.

What if the driver misses my house?

Our customer service is very important to us. That is why we use state-of-the-art technology in our trucks.

Each driver carries a tablet in his truck that shows every stop on his route. Each stop is geo-coded with longitude and latitude. The locations are marked with a pin.

When the driver arrives at each stop, he either marks off the pin or takes a picture to show there is no can at that location.

We strive to provide you with excellent service and ensure we never miss a single customer.

Can I put metal, dirt, rocks, bricks or concrete in a metal dumpster?

No, please do not put metal, dirt, rocks, bricks, or concrete in a metal dumpster.

We can take care of these items for you. Give us a call or text to (325) 216-8328  or use our online form to make arrangements for pickup of these items.

Will you take cardboard?

Yes! If you have bulk cardboard, we are happy to take that for you. Please call (325) 216-8328 to arrange a pickup.

Do you have an hourly rate for bulk pickup?

Yes, we do have an hourly rate for bulk pickup. Please call the office for the current rate.  (325) 216-8328

Bulk pickup day is Wednesday.

If my can is full, can I put things beside it?

Please call us at 325-216-8328 and tell us about your needs.

Can I put hot coals or hot ashes in the can?

NO. This will melt the can and/or cause other items inside the can or inside the back of the truck to catch fire.

If I leave items on my porch, will you pick them up?

If you have an item that needs to be picked up, we can do that on Bulk Wednesday. You will need to give us a call, tell us about the item and, if approved, we can schedule a pickup on Bulk Wednesday.  (325) 216-8328

I have a rubbermaid can. Can I fill that up as well and put it outside to be picked up with my CWS can?

If one of our cans is not enough, please message or call us at (325) 216-8328 and you can easily add a second can to your account. We will deliver the additional can to your home.

If I DO need a second (or third) can, is it difficult to get one?

Absolutely not! It is easy! Just call our office at (325) 216-8328, let us know you need another can on your account. We will add it for you and bring it out to your home. Easy as that!

Does CWS utilize recycling?

On a case-by-case scenario, we will be able to help you with metal and/or large quantity cardboard recycling. We do have a minimum for pickup, but call and we can discuss options.

Do you have a free bulk pickup day?

Unfortunately, we do not have a free bulk pickup day, but we do have a bulk Wednesday. The service is available for an additional fee.

Call us and we will talk about our options. (325) 216-8328

How tall are your cans?

We have two cans for residential pickup. The sizes are:

  • The 96-gallon can approximately 4 feet tall
  • The 300 gallon can that is 4 feet, 5 inches tall.
If I don’t put my can out, do I still have to pay?

Yes, you still have to pay. Our service is billed on a monthly basis, not on a per-pickup basis.

What are some of the things that we cannot put in the can?

On our regular route service, we cannot accept:

  • tires
  • car batteries
  • metal
  • bricks
  • concrete
  • dirt
  • hot ashes / hot coals
  • A/C units
  • hazardous materials
  • dead animals on our regular service route.

The residential containers are limited to bagged residential waste only.

If you have the need for any of the items listed above, give us a call at (325) 216-8328 and let’s talk about your options.

Can I rent a roll-off dumpster container to use at my home?

Yes, we have roll-off dumpsters available for both residential and commercial use.

Many residential customers rent a roll-off dumpster for big clean-out projects like the garage, the storage room, and small remodeling/construction projects. Others rent a roll-off dumpster to help clean out an estate property.

Please give us a call at (325) 216-8328 or fill out the Request Form on the Residential page of this site.

Do you supply the trash can once we sign up with you, or do we have to buy it?

We supply the can for you—there is no extra fee. Each customer receives one can. However, the can is your responsibility, so if you lose it or if it gets destroyed there will be replacement costs.

If you need an additional can, or two, we can supply those for you also. Just call our office to order what you need. We will make the adjustment to your monthly bill for the additional can(s).  (325) 216-8328

Who is CWS?

County Waste Service (CWS) was founded by Ethan Kunkel in 2015. As a company that is owned and operated by a family of Texas natives, we are your neighbors and have been for generations.

We serve our communities with a range of services, from curbside residential collection to disposal of construction and heavy industrial waste. We are licensed to haul environmental waste, universal waste, and special waste.

To learn more about CWS, we invite you to read About County Waste Service: Values that Stand the Test of Time.

What do I need to do to start Residential service?

You can sign up for service right here on our website. For your convenience, there is a sign up form on the Residential page so you can sign up online. Or  call (325) 216-8328!

We look forward to serving you.

Can I put my trash collection on hold while I’m on vacation?

Yes, you can. We have a 3 month minimum for a vacation hold.

Please email us at info@countywasteservice.com or call us at (325) 216-8328.

For military on deployment, there is no minimum length of time for a hold. We will put your trash service on hold for any length of time on an as-needed basis.

Can I put my trash collection on hold while I’m deployed?

Yes, you can. We love our service members. We will put your service on hold for any length of time on an as-needed basis. For non-military customers, a vacation hold must be 3 months or longer. There is no minimum amount of time on deployments.

Please email us at info@countywasteservice.com or call us at (325) 216-8328 to arrange the hold.

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reviews

  • Great people and awesome service! The rates are so reasonable you can't NOT use them! Thanks, guys you are the best.

    REID KYKER
    REID KYKER

  • Locally owned and operated by a hard working young man! Give them a call! You won't be disappointed!! Great rates and service!

    JULIE POWERS YOUNG
    JULIE POWERS YOUNG

  • "Great service and even better people! As we take pride in The Back Porch of Texas and Outlaws & Legends, they take the same amount of pride in theirs." (Facebook review.)

    MARK POWELL
    MARK POWELL

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